Quality, returns, refunds
Cartridges.net is a professional supplier of printer consumables.
We entirely guarantee quality of the goods and service.
1 year warranty |
Cancellation of the order |
Return of the goods and refund within 14 days |
| In the case of detection of a defective product you need to inform us about it as soon as possible. The defective product should be sent to us by regular post. After evaluation from our specialist, we will either send you a new product or we will refund the money paid by you. Also we will compensate the postage fees for sending the defective product back to us. | You can cancel your order without explanation of the reason before we send it. In such case we will return the money paid by you. If you need to cancel the order please contact us immediately. | Within 14 days after reception of the order you can return the products in original packing without explanation of the reason. In such case we will refund the money paid by you. The goods should be sent to us by regular post. We don’t compensate the postage fees for sending the products back in such case, you should cover it yourself. If you want to return back the goods, please inform us about it not later than 14 days from the moment of reception of the order. The original packing of products should not be opened or damaged. |
Frequently asked questions
What is a defective cartridge?
The cartridge is considered defective in one of the following cases:
- the printer does not recognize the cartridge after several attempts to reinstall it.
- the cartridge does not print with required quality after several times of running the cartridge printing head cleaning procedure.
Please contact our customer service in case of any problems with a cartridge. We will guide you to resolve the printing problem or we will define that the cartridge is defective.
How often do you find defective cartridges?
On the average there is 1 defective cartridge from 1000 sold cartridges.
What should I do, if cartridge is defective?
If you detect that cartridge is defective, you need to inform us about it as soon as possible. The defective product should be sent to us by regular post. After evaluation from our specialist, we will either send you a new product or we will refund the money paid by you. Also we will compensate the postage fees for sending the defective product back to us.
Should I pay for sending the defective cartridge back to you?
No, we will compensate the postage fees for sending the defective product back to us.
What should I do, if I have ordered incorrect cartridges?
You can cancel your order without explanation of the reason before we send it. In such case we will return the money paid by you. If you need to cancel the order please contact us immediately.
Within 14 days after reception of the order you can return the products in original packing without explanation of the reason. In such case we will refund the money paid by you. The goods should be sent to us by regular post. We don’t compensate the postage fees for sending the products back in such case, you should cover it yourself. If you want to return back the goods, please inform us about it not later than 14 days from the moment of reception of the order. The original packing of products should not be opened or damaged.